To install your custom font you need the following resources from your font provider:
- The Font Name
- The Font Family
- The Font Source and Font-Face files
The font source and font-face files must be hosted remotely. This means your font provider must host the files, or you must host them on your own servers.
Check hosted font files
To check your hosted files, paste the link into your browser.
- Your font source will be a .woff, .ttf, .svg, or .woff2 file. This file should trigger a download when you enter the url.
- Your font-face file will be a .css file, or it will have no extension. This file should display as .css format text when you enter the url.
If your files are not hosted you will need to host them yourself. See Hosting Custom Fonts with Shopify for an example.
Examples of hosted files
- Font-Face - https://fonts.googleapis.com/css?family=Germania+One
- Font Source - https://fonts.gstatic.com/s/germaniaone/v4/3_6AyUql_-FbDi1e68jHdBampu5_7CjHW5spxoeN3Vs.woff2
You can see the font source listed as the source url in the font-face file:
Request a custom font
To request a custom font for your account submit a request to Tech Support by filling out this form or email help@retentionscience.com. Provide the above information to get your custom font in your account.
Unsupported fonts
Custom fonts don't work in all email apps/clients, browsers, or operating systems. We recommend that clients build images and use image mapping to ensure that their custom fonts display consistently across browsers and clients.
Gmail does not support any kind of custom fonts, not even free and public fonts or common fonts like Times New Roman. See examples here:
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