Lightbox Not Showing Up? Here’s What To Do.

If your lightbox isn’t showing up as expected, there are a few things you can try to resolve the issue.

1. Make sure you have installed our javascript to the footer of your site
   Each site gets its own unique javascript, so if you’re using ReSci Lead Capture on multiple sites, make sure you’re using the right javascript for the correct website. To find your javascript, click your name in the upper right-hand corner and then click Setup Instructions from the drop-down menu. On the next page, you’ll find several variations on the installation javascript.
2. Make sure you have assigned a condition to the lightbox
   Your lightbox is unable to fire if it doesn’t know when and where it should show up. There are two ways to add a condition.
   
   You can do so from the list of lightboxes in your account:
   
   
   Or from within the lightbox editor:
   
3. Make sure your lightbox is turned on and published
   You’ll see an On/Off button to the far right of the list of lightboxes. Make sure it’s switched to On. If there isn’t a green checkmark to the right of the On/Off button, make sure you publish the lightbox as well.
4. Check whether you’re using the correct javascript code for your site
   We have a unique javascript for WordPress and Google Tag Manager.
5. If you’re using Google Tag Manager, make sure you set your lightboxes to fire on both the HTTP and HTTPS version of the page.

Need more help? After you have done all the above and the lightboxes were showing up before, but they aren’t showing up now, try the following steps:

• If you have session-based rules or are using master rules, try testing the process in an incognito window.
• Check for conflicting rules and change any that you find.

If you tried these steps and it still doesn't work, or if you’d like our help, email us at help@retentionscience.com. We’ll help you get up and running in no time!