See below for troubleshooting steps related to Quick Tests and Realists Tests.
Realistic Test Troubleshooting
If you have questions about how to send a test email, see our article: How To Send Test Emails In Cortex.
Quick Test Troubleshooting
My item images aren't showing?
- Check under Data Management > Items to view the stored image for each item.
- Try refreshing! Images are not part of the email itself and need to be loaded by the viewer each time the email is opened.
I'm not seeing anything for (merge tag)
No user is being simulated for a Quick Test send, and not all merge tags will have available values. Try a Realistic Test.
I never received my Quick Test email
It's possible that your test email landed in your spam or promotions folder.
Realistic Test Troubleshooting
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Important: Realistic Tests cannot always be generated. Always check your test send report to ensure that a list of valid users were found. Templates without product recommendations cannot generate realistic tests. Failed tests still show a user's email in the subject line. |
"We found no users that we could simulate" or "This Doesn't Look Realistic"
There may not be any users eligible for your stage or template. Review your test send report. Consider the stage rules and filter conditions on your template if no users could be simulated.
My item images aren't showing?
- Check under Data Management > Items to view the stored image for each item.
- Try refreshing! Images are not part of the email itself and need to be loaded by the viewer each time the email is opened.
I'm not seeing anything for (merge tag)
A value may not be available for this user. Check microscope or your own data to see if we have the right values for that user or item.
I never received my Realistic Test email
- Realistic Tests may take up to 60 minutes to process.
- Your test email may have landed in your spam or promotions folder.
Ruled out these options? Submit a request for to tech support assistance.
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