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Grace Malloy

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  • Welcome Stage

    This article is part of the Cortex Stage Guide.  For the Subscription Cortex Stage Guide click here. The Welcome email is the first communication new users are sent when they sign up to receive ema...

  • Adjusting Timezone Settings

    To adjust the timezone setting for your account: Click the three dots in the upper-right corner and click Account Details. Click the dropdown in the Timezone field and select the appropriate time...

  • Smart Segments Overview

    The following videos will help you gain an understanding of the Smart Segments page as well as how to build your own custom segments.   To see an overview of the Smart Segments page, along with whi...

  • Getting Started Guide

    Please click here if you are using the legacy version of Cortex. This guide is designed to help you understand how simple hypothesis testing during the customer lifecycle stages can result in high...

  • Recommendation Scheme Selector

    The recommendation scheme selector is an advanced tool for marketers looking to test a specific hypothesis in their lifecycle marketing strategy.  It allows you to limit product recommendations in ...

  • Ready To Buy Stage

    This article is part of the Cortex Stage Guide.  For the Subscription Cortex Stage Guide click here. For many businesses, the lion's share of revenue is created by customers who make multiple repea...

  • Smart Blast

    Please click here if you are using the legacy version of Cortex. This article is part of the Cortex Stage Guide.  For the Subscription Cortex Stage Guide click here.  Smart Blasts are the new way t...

  • Segmenting Customers by Location

    Targeting customers by location allows you to tailor your language and/or promotions to your audience, which improves customer engagement through personalization. Create your location segment Use y...

  • How do I change my ReSci account password?

    If you've forgotten the password to your ReSci account, follow these steps: Go to https://members.retentionscience.com/sign_in Click Forgot password. Follow the steps to reset your password.

  • New To Your Brand Default Recommendations

    When it comes to product recommendations, some Cortex stages treat product recommendation merge tags differently. The article discusses how recommendations are generated specifically for the New To...