Grace Malloy
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My Preview Text contains Alt Text such as "Image Image Facebook"
It's not uncommon to see preview text that contains a string of what looks like nonsense following the preview text you entered when creating your email. In the example below, you can see the previ...
Can I Re-Send a Smart Blast?
Below, we've outlined two scenarios in which you might want to re-send a Smart Blast, and explained whether or not it's possible. I had to pause a Smart Blast to make an edit in the template. Can ...
Designing Email Content, Part 1: Before You Begin
Creating great marketing emails doesn't just happen. It takes some upfront work to put together a cohesive email. This article will walk you through the initial questions to ask yourself in order...
How to use the Stages tab within Analytics
Understanding the performance of your current campaigns and stages is essential for driving incremental improvement over time. Retention Science makes data analysis very simple for marketers, by pr...
Frequently Asked Questions
The following are frequently asked questions. Click on the question to be linked to the relevant article. How do I send a Smart Blast? How do I clone templates? How do I add incentive codes? How do...
Why are my images blurry?
If you have images that are appearing blurry, we're here to help you determine why. Review the background of this issue, take a look at our best practices, and then follow the troubleshooting steps...
Understanding and Fixing Bad Data
This guide will help familiarize you with the causes of import errors and the basic techniques to trace each each error back to its source. What causes bad data? What is needed to fix bad data? How...
Why do my Outlook emails look weird?
Background Plenty of email marketers/providers have discussed this pain point, but the key idea is that Outlook uses Microsoft Word to render HTML emails, and Microsoft Word was not optimized for t...
Test Send Troubleshooting
See below for troubleshooting steps related to Quick Tests and Realists Tests. Quick Test Troubleshooting Realistic Test Troubleshooting If you have questions about how to send a test email, see ou...
What Happens When I Upload Users?
When you upload a list, each entry is evaluated during processing: If the user does not exist, a new user will be created with the data from your file If the user already exists, their data will b...