Grace Malloy
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New + High Intent Stage
Please click here if you are using the legacy version of Cortex. This article is part of the Cortex Stage Guide. For the Subscription Cortex Stage Guide click here. New + High Intent is one of the...
How to see your Support tickets
After you submit your first Support request to help@retentionscience.com you will receive an email asking you to create a password to sign-in. This will allow you to sign-in at any time to view you...
Glossary of available segment filters
Legacy Cortex users, please visit the Legacy Cortex section here. When creating a segment, there are many filters that can be used in order to achieve various types of segmentation. The available ...
How To Create New Emails
When you're ready to create a new email in Cortex, you'll start by selecting a stage. Then you'll fill out the basics, such as From name and From email address. Next, you'll choose some catchy subj...
Create segments for A/B testing an email blast
Please click here if you are using the legacy version of Cortex. If you'd like to test the performance of various email templates and/or promotions to see what performs best, you can do so using A/...
Browse Abandon Default Recommendations
When it comes to product recommendations, some Cortex stages treat product recommendation merge tags differently. The article discusses how recommendations are generated specifically for the Browse...
How To Add Incentives To Email Templates
You can add one or more incentives per email template. Incentives are dynamically populated and automatically tested to find the highest performer. The goal is to provide the smallest incentive to ...
Prioritizing your paths
By default, users can be in an unlimited number of paths at the same time. This ensures that they always receive content that is tailored specifically for their journey. However, if you have many p...
Timing
By default, Cortex paths automatically deliver content to users on their terms. Email steps placed without a Timing step use timing optimization to send based on each user’s best predicted interval...
Android SDK: Implementing the JAR in your project
Add the required permissions to your AndroidManifest.xml file Implement an extended Application class with the needed RSClient Point the AndroidManifest to the Application class you created Ad...