Grace Malloy
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Sending historical data
Giving Retention Science your historical data helps with training our AI. These should also be imported to the /uploads folder. Important: Each file has the suffix _hist. This helps us identify...
Setting Up Display Conditions for Shopify Cart Abandon
Turn a Drag and Drop Cart Abandon template into a dynamic template that will link users towards one of two places: either to their checkout screen after they have abandoned their cart, or to a prod...
Can I Delete Users?
If something has happened and you need to remove users from your Cortex sends, these are your options: Suppress These Users Set up a filter using the condition "user in list is false" for your up...
Display Conditions in Drag & Drop Template Builder
Dynamic content in emails can be tricky. Sometimes you want to set rules about how content can or should be displayed. This article will cover the basics of Display Conditions in the Cortex templ...
How to create and send a Smart Blast
Smart Blasts are the new way to reach everyone on your mailing list, optimized with the message most likely to convert. When you launch a Smart Blast, Cortex calculates the likelihood of conversion...
Obtaining new users: Onsite email forms
Our partners sometimes have email forms synced straight into their Magento/Shopify/Internal Database where the core data transfers come from, but often times they do not. New users need a way to go...
Using "And" and "Or" groupings in segments
You can make advanced segments with the grouping feature within the segment builder. It's important to understand the difference between "And" and "Or" groupings to ensure you're creating effective...
Cart Abandon Stage
This article is part of the Cortex Stage Guide. For the Subscription Cortex Stage Guide click here. Cart Abandon is, on average, the best converting of all Cortex stages. It targets highly engage...
Cortex Stage Strategy Guide
Cortex has 18 stages to handle every type of messaging your users may need during their customer lifecycle. Gain an understanding of each stage by reviewing our Cortex Stage Guide (if you are using...
Adding Preview Text to an Email
Preview text, or preheader text, is the short summary of text that appears after your subject line when an email is viewed in the inbox. By including preview text, you can further entice your users...